XTRACOM Smarter Call Center
When it comes to your call center, you need a solution that delivers an optimal customer experience, at a competitive price point.
XTRACOM Cloud Call Center service enables you to strike the ideal balance between these objectives, delivering rich functionality while eliminating the capex of traditional solutions.
Cloud Call Center allows you to take advantage of capabilities such as intelligent call routing and comprehensive monitoring. Automatic Call Distribution routes calls based on agent's availability and specific expertise, while queue routing functionality uses parameters such as first available, geographical location, time of day, or day of week, enabling you to deliver the best customer service.
By taking the call center to the cloud, enterprises can reduce real estate and infrastructure costs and better manage budgets with flexible, predictable, monthly pricing.