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Sales Engineer - Chicago

Job Description

The Sales Engineer (SE) is responsible for carrying out the successful deployment of XTRACOM’s services. SE will collect detailed customer requirements, write System Design Document, configure XTRACOM’s product features and services, train administrators and end users, and troubleshoot deployment issues during cutover. The SE also assists customers with the integration of XTRACOM's systems and hardware with their legacy systems, including network equipment, databases, and ancillary devices such as overhead paging equipment and door strike systems. Throughout the deployment phase, SE works closely with Sales, Project Management, 3rd party technicians and the customer’s IT staff, in order to create and carry out deployment projects according to schedule, working both onsite and remote, from XTRACOM’s headquarters.


  • Provide hands-on technical assistance to customers, resellers, vendors and prospects of XTRACOM
  • Participate in the Project Management Call, as well as the Design Review Meeting with Sales, Engineering, and Project Management team members
  • Update System Requirement Document
  • Identifie design issues and follows-up with the Project Manager for resolution with the Customer
  • Configurs PBX, call flows, user profiles and call management features
  • Perform site surveys and network validation
  • Ensure that System Design Document and deployed solution meets customer’s specific requirements
  • During cut-over, tests system and ensures proper routing of calls, including performing troubleshooting and escalation as necessary
  • Provide technical assistance for field technicians during installation and cut-over
  • Provide on-site and remote training of customers' administrators and end users
  • Improve customer success by improving deployment processes, and by contributing to the improvement of tools and systems used to support a variety of deployment tasks.
  • Responsible for staying abreast of current Telecommunications, UC, Contact Center, VoIP technologies and industry trends
  • Provide full documentation of the deployment to assist in the successful transition of the customer to our support teams

Qualifications & Skills

  • Bachelor's degree or equivalent
  • 5+ years' experience in deploying communication systems
  • Experience in configuring and supporting VOIP systems preferably with Broadsoft VIOP Platform
  • Demonstrated knowledge of IT Services (such as managed security, monitoring, and storage)
  • Working knowledge of telephony, PBX, SIP Trunking and UC technology
  • Experience configuring routers, troubleshooting LAN/VoIP systems
  • Ability to manage multiple projects simultaneously
  • Demonstrated ability to take ownership of deployments through successful completion
  • Excellent interpersonal skills demonstrated in a customer facing environment
  • Strong organizational and problem solving skills
  • Ability to work independently as well as in a team environment
  • Flexible schedule to accommodate travel and off-hour deployment requirements